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Safra National Bank of New York is Hiring an IT Help Desk Analyst Near New York, NY
Helpdesk Analyst
Safra National Bank of New York ("Safra National") is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Deposit Insurance Corporation (“FDIC”). Headquartered in New York, with a branch in Florida and representative offices in Brazil, Chile, Mexico and Panama, Safra National is a leading private bank with a devoted team of relationship managers serving many sophisticated U.S. and international high net worth clients.
Job Description:
Safra National Bank is seeking a Helpdesk Analyst to join the Information Technology Department. The Helpdesk Analyst will be responsible for installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The Helpdesk Analyst will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
Responsibilities:
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
- Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
- Where required, administer and resolve issues with associated end-user workstation networking software products
- Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- If necessary, liaise with third-party support and PC equipment vendors
- Write technical specifications for purchase of PCs, desktop hardware, and related products
Qualifications and Skills:
- Bachelor's Degree is Required
- Microsoft Windows 10
- Apple devices MDM
- Ability to troubleshoot technical/application problems
- Ability to analyze and document business and process flows
- Strong multi-tasking and analytical skills
Safra National Bank of New York is an Equal Employment Opportunity
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- New York, NY 10036: Relocate before starting work (Required)
Work Location: Hybrid remote in New York, NY 10036
Job Summary
Full Time
Retail
$58k-72k (estimate)
04/24/2024
08/20/2024
safra.com
NEW YORK, NY
50 - 100
1981
SHEICK OULD
<$5M
Retail
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About Safra National Bank of New York
Since 1981, Safra National Bank of New York has been providing its high-net worth clients premier private banking with the leading edge solutions of a modern bank combined with the personalized concierge service of a more traditional private bank. As the core business of the Bank, private banking is our mission and all other activities cater first and foremost to this area. Headquartered in New York and with a branch in Florida and representative offices in Brazil, Chile, Mexico, and Panama, the Bank is a leading international private bank with a devoted team of relationship managers that serv ...
e a diverse client base, domestically and throughout Latin America. Together with its affiliates around the globe, the bank not only offers its clients a broad range of proprietary international banking services, it also draws upon the worldwide network of resources and products offered by Safra banks and financial institutions. By establishing and maintaining long-term client relationships built on trust; providing easy access to our senior management team; and having a model that allows flexibility and a quick decision making process, Safra National finds itself positioned at the forefront of the private banking industry.
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The job skills required for IT Help Desk Analyst include Analysis, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
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